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Course Operations Manager (Undergraduate) (Internal applicants only)

Reference Number
Northampton Square  Map & Directions
School / Service
Cass Business School
Undergraduate Programme
Contract Duration
Fixed Term
Salary Range (£)
43685 to 56950


City, University of London is a global university committed to academic excellence with a focus on business and the professions and an enviable central London location.

City attracts around 19,500 students (35% postgraduate level) from more than 150 countries and staff from over 75 countries.

In the last REF, City doubled the proportion of its total academic staff producing world-leading or internationally excellent research.

Led by President, Professor Sir Paul Curran, City has made significant investments in its academic staff, its estate and its infrastructure and continues to work towards realising its vision of being a leading global university: it has recently agreed a new Vision & Strategy 2026.

Working with the Head of Student and Academic Services, the Course Operations Manager has overall responsibility for the operations of all Cass Undergraduate degrees (currently 6 degrees, with plans to increase to 7 from 2016/17), and for providing an exceptional student experience for the student body of approximately 2300 students.

Key areas of responsibility include staff recruitment and management, course management and coordination, and financial management.


The purpose of this senior administrative post is to support the undergraduate student journey from enquiry and application through induction, assessment and award. The Course Operations Manager will provide a high quality professional support service to key stakeholders including students and academic colleagues. This will include management of a team of course officers and administrators.

Person Specification

The ideal candidate will be educated to degree level, have excellent IT skills and experience of working in higher education, particularly in programme administration. They will have excellent interpersonal and communication skills and the ability to assume a senior leadership role within a team, to motivate colleagues and to optimise working practices. They will also have planning and problem-solving skills and the ability to remain calm while delivering a high-quality service to deadlines.

Additional Information

City offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.

Closing date for applications: 23:59 on 25 March 2018

Interviews are scheduled for the week commencing 25 March 2018.
Internal only applicants 

Actively working to promote equal opportunity and diversity

Academic excellence for business and the professions

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